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Shipping & Returns
1. Do you offer alternate shipping methods?
Currently, only EMS/DHL is available. We are in the process of reviewing other delivery modes. Customers will be notified when other shipping methods become available.
2. Can you ship my order using my courier account?
This is not an available option as a standard delivery procedure is to be applied to all orders.
3. When will the goods be delivered?
The goods will be shipped 12hours business time after the payment has cleared. It will take another 3-5 business days for actual delivery to occur. A Shipping Confirmation e-mail will be sent to you advising your Airway bill number once your shipment has been dispatched. There are some rare instances where shipments will be held at Customs and this may prolong the delivery time. Please note that this is beyond our control.
4. Which countries do you ship to?
We ship to most countries. If, for whatever reason, we cannot ship to your location, our Customer Service representative will contact you.
5. How to get Tracking Number?
We will ship all the orders within 12 hours business time if the payment have completed or cleared, except on holidays or weekends, and will email you the tracking number. Usually your package is traceable 12 hours after the shipment done. You can track the detailed transportation information online by the tracking number.
6. Can I change my delivery address after I have placed my order?
Once you have placed your order with us, it's better not to change any of the information you have given us, as most orders are dispatched from our warehouse. Please contact us as soon as possible after placing your order, and we will do our best to contact the shipper directly and have your delivery details changed. If there is no-one to sign for your delivery, the parcel will be returned to us. We will email you for your new address and re-arrange delivery. But you need to bear the shipping cost for the redelivery!
7. What if the estimated delivery date has passed and I still don`t have my order?
If the tracking information indicates the package has been delivered, please check with your family members or roommates. They may have signed for the package for you! If there is no tracking information, or you cannot locate the package, please e-mail us.
8. What should I do if I miss the delivery?
If you miss the delivery, please call the courier company to arrange redelivery or go to pick it up! Please e-mail us if you come across any difficulty and we are glad to help!
9. Which situations will my order be delayed?
Orders may be delayed or can not be sent out for the following reasons:
Wrong or Unspecific adress you provided us.
Order is pending a credit approval and verification.
A product is currently out of stock.
An order which requires special customization.
An order is shipped to a special location.